RETURN POLICY

1. Can I return a product if I change my mind?
We accept returns within 14 days of purchase as long as the item is unused, undamaged, and in its original packaging.

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2. Are there any items that cannot be returned?
Yes, we cannot accept returns on personal care items s. If the packaging is unopened, the product may be eligible for a return.

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3. What should I do if my product arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll work with you to arrange a replacement or refund.

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4. How do I start a return?
To start a return, email us at [your email address] with your order number and a brief description of the issue. We’ll guide you through the process.

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5. How will I receive my refund?
Refunds will be issued to your original payment method once we receive and inspect the returned item. This process may take up to 5 business days after we receive the return.

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6. Do I need to pay for return shipping?
Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.

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7. Can I exchange an item instead of returning it?
At this time, we do not offer direct exchanges. You may return the item (if eligible) and place a new order for the replacement.

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8. Are there any items that are final sale?
Yes, clearance items and promotional products are final sales and cannot be returned or refunded.

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9. What if I don’t have proof of purchase?
We require proof of purchase, such as an order confirmation or receipt, for all returns and refunds.

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10. How long does the return process take?
Once we receive your return, it may take up to 5 business days for us to process the refund. You’ll receive a confirmation email once your refund has been issued.